Privacy Policy

At Sylvia Williams Chemists, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website sylviawilliamschemist.co.uk or use our services.
In this policy, S Williams Chemists is referred to as we, us, or our. By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information to provide our services effectively and safely. This may include:

  • Personal Contact Information: Such as your name, email address, phone number, and postal address.
  • Health and Pharmacy Information: When using our pharmacy services, we may collect your medical history, medication history, date of birth, gender, NHS number, and GP details. This information helps us provide safe and accurate pharmacy services.
  • Service Interaction Information: Any information you provide when filling forms, submitting queries, or requesting prescriptions.
  • Payment Information: Details provided when purchasing products or services online.

We aim to collect only the information necessary to provide you with quality services and products.

How We Use Your Information

Your information helps us improve and manage our services. We may use your data to:

  • Provide pharmacy services, process prescriptions, and manage bookings.
  • Respond to your questions, requests, or concerns efficiently.
  • Send newsletters or service updates if you have opted in.
  • Improve our website, products, and customer experience.
  • Protect against fraud or unauthorized use of our services.

We will not sell your personal information or share it with third parties for marketing purposes without your explicit consent.

Legal Basis for Processing Your Data

We process your personal information based on several legal grounds. This includes consent, when you agree to receive communications or services from us, and contractual necessity, which allows us to deliver the products or services you have requested. We may also process your data to meet a legal obligation, ensuring compliance with laws and regulations. Additionally, we rely on legitimate interests to operate and improve our services while respecting your rights and privacy.

Data Security and Storage

We take the protection of your personal information seriously. Measures include:

  • Storing your data on secure UK-based servers.
  • Encrypting sensitive information transmitted through our website.
  • Using trusted third-party providers to process payments securely.
  • Restricting access to authorized personnel and IT providers only.

While we strive to protect your data, no system can be 100% secure. By using our website, you acknowledge that some risk exists in online data transmission.

How Long We Keep Your Data

We retain your information only as long as necessary to provide our services, comply with legal obligations, and maintain our records. You can request deletion of your personal data at any time (see Your Rights below).

Your Rights and Sharing Your Information

Under GDPR and UK data protection laws, you have several rights regarding your personal data. You can request access to the information we hold about you, ask us to correct any inaccuracies or incomplete data, and request the deletion of your data where legally permissible. You also have the right to restrict how your data is processed, receive your data in a structured and readable format, object to certain types of processing such as marketing, and withdraw your consent to processing at any time. To exercise any of these rights, please contact us using the details below.

In some cases, we may share your information to provide specific services, such as with your GP or other healthcare providers when processing prescriptions, or with trusted third-party service providers, like online booking systems, to deliver our services efficiently. We do not sell your personal information to third parties under any circumstances.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and tailor content to your preferences. For details, please see our Cookie Policy.

Third-Party Links

Our website may include links to other websites. These third-party sites have their own privacy policies, and we encourage you to read them carefully. We are not responsible for their practices.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

Contact Us

If you have questions or concerns about this policy or your personal data, please contact us: Sylvia Williams Chemists

34 High Street, Cowbridge
Vale of Glamorgan, CF71 7AG
Phone: 01446 773588
Email: sylviawilliamschemist@gmail.com